FAQ
What are helical spiral cutterheads and how do they work?
Helical spiral cutterheads are advanced cutting tools designed for woodworking machines. They consist of multiple rows of cutting inserts arranged in a spiral pattern. This design allows for a smoother cutting action, resulting in superior finish quality and reduced noise during operation. The helical configuration also distributes cutting forces more evenly, enhancing the durability of the cutterhead.
What advantages do helical spiral cutterheads offer over traditional blades?
Helical spiral cutterheads provide several advantages over traditional straight blades. These include improved cutting precision, reduced noise levels by up to 50%, and longer lifespan due to less wear and tear. Additionally, they require less frequent sharpening, which minimizes downtime and maintenance costs.
Are your cutterheads compatible with all woodworking machines?
While our helical spiral cutterheads are designed to fit a wide range of woodworking machines, compatibility may vary based on the specific model and manufacturer. It is advisable to check the specifications of your machine or consult with our customer service team to ensure proper fitment.
I don't see a cutter head specific to my machine.
Don't worry, we offer a wide range of standard and custom cutter heads for any needs. Thanks to our industry-leading reverse engineering team, we can create and retrofit any and all cutter heads in the world. Get in touch here to discuss this.
How do I maintain my helical spiral cutterhead?
Maintaining a helical spiral cutterhead is relatively straightforward. Regularly inspect the cutting inserts for wear and replace them as needed. Cleaning the cutterhead after use will also help prevent resin buildup, which can affect performance. Additionally, following the manufacturer's guidelines for maintenance will ensure optimal functionality.
What is the expected lifespan of a helical spiral cutterhead?
The lifespan of a helical spiral cutterhead can vary based on usage, material being cut, and maintenance practices. However, with proper care, these cutterheads can last significantly longer than traditional blades, often exceeding 1,000 hours of cutting time before requiring replacement or sharpening.
Do you offer a warranty on your products?
We trust our products and so every item sold by is backed by a minimum 2-year warranty, though most of our product carry a much longer warranty which will be highlighted on the product page.
This warranty does not cover damage resulting from intentional misuse, neglect, or failure to properly maintain the product. It also does not extend to parts that are expected to wear out over time. The warranty specifically addresses manufacturing defects and any issues with the product's performance as advertised, provided it is used correctly.
How can I place an order?
Orders can be placed directly through our web store. Simply browse our selection of helical spiral cutterheads, add your desired products to the cart, and proceed to checkout. We accept various payment methods for your convenience.
What is your return policy?
We’re confident you’ll love your tools—but if something’s not right, you’ve got 100 days to send it back. No pressure. No hassle.
Conditions:
Eligible Items: All full price cutter heads, accessories, and kits purchased through our website.
Condition: Items must be in new or like-new condition, with all original packaging, manuals, and accessories included.
Light Use is OK: We understand tools may need to be tested. Returns are accepted if the product shows minimal wear and no functional damage.
How to Initiate a Return
- Contact Us: Reach out to our customer service team at info@forgecraftsupplyco.com to request a Return Merchandise Authorization (RMA) number and return address.
- Prepare Your Return: Securely package the item(s) and include the RMA number inside the package.
- Ship It Back: Send the package to the address provided by our customer service team. Customers are responsible for return shipping costs unless the item is defective.
Refunds
Processing Time: Once we receive and inspect your return, we'll process your refund within 5–7 business days.
Refund Method: Refunds will be issued to the original payment method.
Shipping Costs: Original shipping charges are non-refundable unless faulty
Exceptions
Non-Returnable Items: Custom-made tools, clearance items, and gift cards are not eligible for return.
Used or Damaged Items: Items that show signs of excessive use, damage, missing components, or misuse (e.g., burned-out motors, cracked housings) may be subject to a restocking fee of up to 50%, or may be ineligible for refund.
Return Abuse: We reserve the right to refuse returns from customers with unusually high return rates or evidence of misuse.
Questions? We’re here to help: info@forgecraftsupplyco.com
What is shipping insurance?
To safeguard your shipment, we offer an insurance option for just 2.5% of the total value of your order. This insurance covers your goods against loss and/or damage.
If you choose to decline this insurance, any risk of damage or loss will be your responsibility. We strongly recommend opting for insurance to ensure full protection for your order.